Shipping Policy

This Shipping Policy explains how Lacaby processes, ships, and delivers orders placed through https://lacaby.com/.

Order Processing

Orders are generally processed within 1-3 business days after payment is confirmed. Orders are not normally processed on weekends or public holidays. Processing may take longer when an item is temporarily unavailable or order information requires verification.

Estimated Delivery Time

After dispatch, estimated transit time is normally 20-25 days. Estimated total delivery time is generally 21-28 days, including processing. These are estimates rather than guaranteed arrival dates.

Customs inspections, carrier delays, holidays, severe weather, an incomplete address, or other circumstances outside our control may affect delivery.

Shipping Destinations

We ship to the countries and regions available for selection at checkout. If an address or destination cannot be selected at checkout, shipping is not currently available to that location.

Shipping Fees

Any shipping charge is displayed at checkout before payment. The final cost depends on the destination, shipping method, and order value.

Promotional Shipping

If a shipping promotion or code is available, its eligibility and any discount limit are shown on the site or at checkout. The final shipping charge displayed before payment applies.

Tracking

When tracking is available, a shipping confirmation email will include the tracking details. Please allow 2-5 days after dispatch for carrier tracking to begin updating.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address. We will assist where possible, but delays or failed delivery caused by incorrect address information may not be recoverable.

Lost, Delayed, or Damaged Packages

For a significantly delayed, lost, or damaged shipment, contact support@lacaby.com with your order number and checkout email. For visible damage, include clear photos of the item and package.

Customs, Duties, and Taxes

Depending on the destination, customs duties, import taxes, or local fees may apply. These charges are determined by local authorities and are the customer's responsibility unless checkout states otherwise.

Contact Us

Lacaby
Email: support@lacaby.com