Shipping Policy

This Shipping Policy explains how Lacaby processes, ships, and delivers orders placed through https://lacaby.com/.

Last updated: September 9, 2026

Order Processing

Orders are generally processed within 1-2 business days after payment is confirmed. Orders are not normally processed on weekends or public holidays. Processing may take longer when an item is temporarily unavailable or order information requires verification.

Estimated Delivery Time

After dispatch, estimated transit time is normally 4-5 business days. Estimated total delivery time is generally 5-7 business days, including processing. These are estimates rather than guaranteed arrival dates.

Customs inspections, carrier delays, holidays, severe weather, an incomplete address, or other circumstances outside our control may affect delivery.

Shipping Destinations

We ship to the countries and regions available for selection at checkout. If an address or destination cannot be selected at checkout, shipping is not currently available to that location.

Fulfillment, Dispatch Location, and Carriers

Orders may be handled by third-party fulfillment and carrier services. The dispatch country and carrier can vary by product availability and delivery destination, and the dispatch location may differ from Lacaby's business location. We do not guarantee a particular carrier. When tracking is available, the shipping confirmation identifies the carrier or tracking service used. If the dispatch country for a specific product is important to your purchase, email support@lacaby.com before ordering and include the product link.

Shipping Fees

Any shipping charge is calculated from the delivery destination, available shipping method, and order value, and is displayed at checkout before payment. The amount shown in the final order summary is the complete shipping charge for that order; we do not add a separate shipping or handling charge after checkout.

Free Shipping

Orders with a merchandise subtotal of US$30 or more qualify for free standard shipping to all destinations available at checkout. Orders below US$30 will be charged the shipping fee displayed at checkout before payment.

Tracking

When tracking is available, a shipping confirmation email will include the tracking details. Please allow 2-5 days after dispatch for carrier tracking to begin updating.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address. We will assist where possible, but delays or failed delivery caused by incorrect address information may not be recoverable.

Lost, Delayed, or Damaged Packages

For a significantly delayed, lost, or damaged shipment, contact support@lacaby.com with your order number and checkout email. For visible damage, include clear photos of the item and package.

Customs, Duties, and Taxes

Depending on the destination, customs duties, import taxes, or local fees may apply. These charges are determined by local authorities and are the customer's responsibility unless checkout states otherwise.

Contact Us

Lacaby
Email: support@lacaby.com