Return Policy

We want you to understand the return process before purchasing. This policy explains when and how an item may be returned.

Return Window

You may request a return within 30 days after the order is delivered.

Return Eligibility

Items must be unused, unworn, unwashed, undamaged, and in the condition received. Original packaging, tags, and included accessories must be returned when applicable.

Items That Cannot Be Returned

• Gift cards.
• Items clearly marked "Final Sale" before purchase.
• Worn, washed, altered, used, or customer-damaged items.
• Personal or hygiene-sensitive items after opening or use, unless defective or incorrect.
• Items sent back without prior return authorization.

Damaged, defective, or incorrect items remain eligible for review regardless of the categories above.

Sale and Discounted Items

Sale and discounted items may be returned within 30 days after delivery unless the product page clearly identifies the item as Final Sale before purchase.

How to Request a Return

Email support@lacaby.com with your order number, checkout email, item name, reason for return, and clear photos when the item is damaged, defective, or incorrect. Do not send an item before receiving return instructions.

Return Shipping Costs

If the return results from a damaged, defective, or incorrect item, we will provide an appropriate solution without additional return cost to you. For a change of mind, incorrect size selection, or other personal reason, the customer is responsible for return shipping.

Exchanges

Contact us within 30 days after delivery to request a different available size or color. If the requested option is unavailable, we may offer a refund or store credit as appropriate.

Refunds

After a returned item is received and inspected, we will email you with the decision. Approved refunds are issued to the original payment method, generally within 5-10 business days. Your bank or card provider may require additional processing time.

Original shipping fees, customs duties, and import taxes are not refundable unless the return resulted from our error.

Damaged, Defective, or Incorrect Items

Inspect your order after delivery. Contact us within 7 days if an item arrives damaged, defective, or incorrect, and include clear photos of the item and packaging.

Order Cancellation

Contact us as soon as possible to request cancellation. Cancellation cannot be guaranteed after an order has been processed or shipped.

Contact Us

Lacaby
Email: support@lacaby.com